Pontins Reviews

So just to clarify, i dont work here, i have never worked here, i dont know any of the pontins staff personally and as someon else said, no i dont have social services after me for enjoying my getaways.
So What can I say, I really love pontins camber sands, I know so many people slate them and complain about the most stupid of things, I've taken a lot of freinds there with me and they have always expected the worst, when they have got they have been surprised at how nice the rooms really are.
I go 4 times a year to the themed weekends, 70's/ 80's and 90's/ 00's, they have great acts, great entertainment and all for a reasonable rate, the atmosphere is electric and I have made so many life long freinds there. All I say is give it a chance, have a look, don't go in glass half empty, look at the bigger picture, it's a cheap getaway, if jts a little untidy then do as my nan always said, put on a smile and look on the brightside.
Left by The Legend of Camber

just returned from country music weekend at pontins pakefield 11/7/22.had a really good time with excellent entertainment .the food was also to a good standard and fair choise considering the number of meals being made.the staff are all very pleasant and hard working.the accomodation although dated was clean and comfy.all in all a very good experience and have booked to return

Prestatyn Sands is the worst place I’ve ever seen. The apartments look like they’ve been left to rot for 10 years. The staff literally couldn’t care less. The dirt in the rooms are unbelievable. It’s beyond belief how bad it is. It was literally like visiting an abandoned park with how rundown it was. DO NOT go here.

Pontins Prestatyn .
we have stayed at other pontins before and know not to expect to much , Pakefield and Sand bay where passable and i have booked to go back to Sand bay later this year. but Prestatyn is a new level and i am surprised it is still allowed to trade. On arrival the place is so run down and depressing before you start , then the room , great location but cigarette butts on the floor , faeces all around the toilet , kitchen cupboard doors missing and a rusty old cooker . on complaining at reception they tried sorting another room which was not much better with sewage water from a soil stack pouring all over the floor outside the room , supplied with two single quilts to go in a double duvet , cigarette burns in the mattress. so went back again to the reception and handed my keys back and told them i am not staying , they offered to either do a report then and there or report it to Pontins guest solutions on returning home which is what i did only to be told by them you that as i do not have a guest solution form filled out at the camp site they would not be able to help! so thanks Pontins Prestatyn for ruing my Holiday , wasting my petrol all the way from Brighton

Booked a Sun Holiday originally for Camber Sands on the Kent coast back in January 2022 for the long weekend starting on the 17/06/22, we had been here before and it was ok. We received a phone call about two months ago stating our original booking could not be fulfilled and was offered either a place in Scotland or Brean Sands in Somerset. My wife took the call and agreed to Brean Sands. For the inconvenience we were "Up Graded" and offered a bottle of wine on arrival. After picking up the keys I went and found our chalet, my wife is disabled, and so I left her in the car as you can not park near. I opened the chalet and was met with a smell and a dark and dank place that was supposed to be for 4 people. So on returning to the car informed that there was no way we were staying in this S!!!hole. She insisted on looking herself. She was a little more forgiving but when she noticed that the double bed was actually a fold down settee in the front room and that was uncomfortable to sit on let alone lie on she started to change her mind. She also mentioned the smell. There was not enough crockery and cutlery to support 4 people, there was still food in the microwave and because of the smell we could not close the only door and the search for a cat that could touch its knees before we swung it round was unsuccessful. The laminate floor was lifting, possible water damage as there was evidence of water ingression in the ceiling, so possibly the source of the smell. All the windows were that dirty you would have thought it was thick fog outside. We decided to have a wonder round. Most of the site was either shut, broken, overgrown, or just dilapidated. The place itself looked like in had not been touched since the 50's think Hi De Hi crossed with a POW camp. At this point we were grateful we had prepared our arrival dinner on our own crockery. After cleaning the microwave we heated it up. After finishing it we looked at each other locked up walk back to the car, we had not even unpacked, dropped the keys off and drove home the same day. We spent a whole 4 hours on the site and the only reason we spent this long it had been the hottest day of the year so far (17/06/22) so we let it cool down and being a Friday let the roads quieten down as well. That was just short of a 500 mile round trip and a waste of not only the day but nearly £70 of petrol. If I could give this place a minus score I would. PLEASE PLEASE do not waste your money coming here

Absolutely filthy and run down. The chalet had broken furniture and beds older than me (54)! The double bed was a filthy old futon in the living area and the kitchen had broken cupboards and dirty pans. The toilet was covered in stains and hairs. It really was not habitable. I can't believe places like this are available to stay in especially with covid!

We went to Pontins Prestatyn for 4 days end of May 2022. Once in the room at 4pm we made our grandson’s beds but it would have been nice to have had mattress protectors on beds. I had to sweep the floor first as it was covered in glitter.
We had no pillows for our sofa bed contraption & put 2 single duvets that were in wardrobe underneath our sheet, if not it would have been cold sleeping on leatherette.
We moved the sofa & yet again I had to sweep the floor.
The rubber seal of the oven was poking out & only 3 forks for 4 people. Thankfully I had a picnic set with me.
I think the only clean thing in the place was a new shower curtain thankfully on that account.
The fish & chip shop had no fish & over cooked chips, so won’t recommend them!
All the advertisements of Pontins being a great fancy entertainment place isn’t true.
Pontins need to get a wrecking ball & flatten the whole place & replace with a decent maybe caravan park.

Pontins was cheap (about 120f for 4 nights at the promo price), I read the comments and we don't need much of the "luxury". We came here prepared for some minor cleaning and sanitizing. Sooo, where to start.... We are still here at the time of writing this feedback - we checking out on 3rd June. I wanted to be fair and I was looking for any opportunity to give 2 stars even for the price. But I really can't... They don't even deserve 1 star to be honest. On arrival we found that the toilet in our bathroom was blocked! I noticed the cleaner and informed him of this fact to which he replied. "You must go and report it to reception. -HE PAUSED AND SAID- Have a lovely holidays!" - actually that made me giggle :). Then we noticed that we didn't have a single pillow. We reported everything to the reception and looked around this park. When we returned, the toilet was unblocked but the water from the flushing spring was spilled all over the floor, the pillows were still missing. We returned to the front desk. Lady sent us to another building for pillows, at the threshold of the entrance we were greeted by a guy. We asked about pillows and he said that they no longer have pillows and that he can give us 4 single duvets! We had no choice, we took these duvets and slept on them. Today we went to ask again and they still had no pillows! (I bet we will not get them by the end of our stay). The rooms are dirty, mouldy on the walls, ceilings, pvc windows, the fridge is rusty and has mould inside. Today, we have tried to use the stove, the burners are either rusty or greasy and smoke terribly. The microwave and toaster we were afraid to use. There are 2 taps everywhere, the water is super hot so there is no way to wash your face, and the shower.... My God, I've never seen anything like this, they should give tickets for it like in amusement parks with those 2p machines. To take a shower like a normal person would do, you have to push the button 100 times. There is no pressure, and the water simmers everywhere but not on a person... No free ATMs in the area. The kebab bar opposite only accepts cash and they told me "we don't accept £50 bills" - whaaaat?

Pontins? Never again, even if they pay me to to stay here...

If I was able to give a 0 I would,
We booked with a Sun Holiday to Brean Sands 27th-30th May When we were given the key to our Chalet, It smelt ! It was dirty ! unfit for Humans to stay in it, We took photos of the filth !! After complaining they sent cleaners in but it still was smelly and dirty !! We could NOT stay there ! Many people also left !!
So the children weren't disappointed, we found a caravan park with availability , ended up paying £350 for 3 nights but at least it was clean and habitable , The children enjoyed their time at the beach .
Pontins needs knocking down ! Fred Pontin will be turning in his grave if he knew what state it is in,!
Appalling ! I have sent photos to trading standards.
DO NOT PUT YOURSELVES THROUGH THIS !!!

We stayed at Pontins Southport 28th May for 3 nights.
I wish I had read some these reviews before we had booked (with Sun holidays). We thought we would get a nice little cheap break.
This site is literally falling apart. I have loads of photos of broken bits all over the site. Window frames rotting and the wooden panels around the balconies falling apart. The concrete stairs up the first floor rooms with big chunks out of them.
The room itself was very dirty. The fridge and oven were clean but hairs inside cupboards and crisps down the edge of the (stained) matresses. Mould around the bath was really bad. Windows and window frames were filthy. Cracked glass in one of the windows. The kitchen units look like they were part of the original park and were very scruffy and worn. Curtains with stains down them.
There was one new bit outside - the dinosaur park bit that was clearly new and actually quite good (animatronic dinosaurs). The other outdoor children's areas were also quite good.
We went to the entertainment a couple of nights. The acts werent bad but the sound system was awful. Just too much base and distorted sound.
This place really needs to be knocked down and start again.

Checked in at 3.45pm back on the M5 by 4.30pm….. disgusting!!! ???
Brean sands 23/5/22….
Arrived 12.30 had to wait until 4pm …. Use the facilities!!!! There isn’t any ??? Queen Vic pub opens at 4pm , chip shop 5
Pm…. !!!
Site looks like it needs levelling !!! Not levelling up from the government. It’s time pontins realises this is not acceptable as holiday accommodation! It was probably ok during WW2 but flip it is dilapidated!!!
Got my keys to room 907 block 53 ……. To say S’t Hole !! Would be a compliment!!! Dirty dirty , a 50 year old couple offered buck beds and a single bed in what can only described as a cupboard !!! Disgusting ?
Room dirty , dated ( and I mean pre 60’s…… at best … curtains hanging off the rails …… not livable !! Knock it down and rebuild; stop pretending you are a holiday destination!!! ???????????

God where do I start so we arrived at the chalet for two adults one 2 year old we we're told they don't have any chalets with double beds just a leather fold out small double we had to unscrew the wardrobe and move the room around put the two singles together was better than the fold out rubbish we still left with bad backs lol the trampolines bouncy castles family karts are all extra fees not worth it!!! Entertainment was okay full of ruff ones on drugs staff are friendly over all I will not be visiting again.

bad 12346578900

Came down to Pontins at Brean Sands over Easter for a Monday - Friday break with son and grandson. To say it is disgusting is an understatement. Sticky floors, chalets were freezing cold, broken bed/settee, that have not been cleaned, (or sanitized) overflowing bins, blood on quilts, grass not be moved, most things broken or out of order, oven covered in rust, no shelves in fridge, nails sticking out of fence in kids patk, one small glass for 6 of us - the list goes on and on.... spoke to reception no manager available - surprise surprise...!! We lasted one night only and left the next day.

Complained to customer services on return with full photographic evidence - no interest offered me 50% off my next booking with them!!

PLEASE, PLEASE TAKE NOTE OF THESE REVIEWS - ITS AN AWFUL PLACE!!!

We're retired and go on a lot of holidays, but this is the worst website I've ever come across. No information, links don't work and I've now given up trying to make a Booking. It won't accept the information I'm inputting and then I see the reason why. Underneath it says, if you're having trouble booking, ring this number. In small letters underneath it tells you you'll be paying 13p a minute for the priveledge of booking a holiday. No chance Pontins, we'll go elsewhere.